EXCHANGE & RETURN POLICY

At BUW®, what you see; is what you get! With our immaculate photography, blogger reviews and detailed 360° product video; which allows you to inspect each product in detail even before ordering it. However, we do understand that sometimes you might face issues related to size after wearing it and might want to exchange it. To cater this need, we’re offering Try Before You Buy’’ across all Pakistan. This allows you to try on your product while our rider waits outside and you only pay once you’re completely satisfied with the product quality and size. Incase you need to exchange the product for another size, simply hand the product back to our rider and notify us about the changes – then its our responsibility to take care of the rest.
Simply Call, WhatsApp us at +92 345 8985576 , +92 355 4351869 or email us at blackurbanwears@gmail.com  and one of our customer experience agents will facilitate your exchange request and ship your desired product to you immediately!

 

EXCHANGE POLICY 

  1. We facilitate all your exchange requests, regardless of the nature of your issue. You can either return the product at the time of delivery and ask for exchange or you can call, WhatsApp us at (+92 345 8985576, +92 355 4351869) or email us blackurbanwears@gmail.com and we will gladly facilitate your exchange request.
  2. The customer can send back the exchange product via using any courier company, and we will send back the exchanged product free of cost.
    Or the customer can request for our reverse-pickup service, where a rider will be sent to your address to pick up the product. Charges are applicable.
  3. All products can be exchanged within 05 days of original purchase.
  4. Products will only be exchanged if they are in their original condition. This entails that they are unused, not damaged, all stickers and tags are intact and packed in their original packing. 
  5. If there is a change in your order amount due to the exchange, in cases where the exchange order value is below original order value, the balance amount will be provided to your store credit. Similarly where the exchange order value is above original order value, you are liable to pay the difference.
  6. The complete exchange process will take up to 04 working days in major cities (LHE, KHI, ISB, FSD, MUL) and up to 07 working days in all other cities.  

 

RETURN POLICY

  1. At BUW®, we will always facilitate your right to return a product if you are not satisfied with it. We will never force you to keep a product that you don’t want!
  2. You can either return the product at the time of delivery or you can call or WhatsApp us at (+92 345 8985576, +92 355 4351869) and we will gladly facilitate your return request.
  3. Pick-up returns will be subject to charges applicable.
  4. All products can be returned within 07 days of original purchase.
  5. Products will only be returned if they are in their original condition. This entails that they are unused, not damaged, all stickers and tags intact and packed in their original packing.
  6. We offer a money-back guarantee on all your orders. Once you return your order, you have the option to either request for a refund or receive store credit which you can use for shopping with us in the future. Refunds can take up to 07 days to process as per bank policy. On the other hand, store credit will be provided to you immediately on return.